Throughout the existence of ZAITOON, the management strives to provide the best quality services to its customers. This is the reason why all customers of all projects of ZAITOON are extremely satisfied with their investment, especially customers of New Lahore City. ZAITOON is one of those master developers who do not brush aside customer concerns and provides extraordinary after sales services and maintenance. ZAITOON takes it upon themselves for continuous maintenance and development of their product along with timely provision for necessary services required by their customers. For this purpose, ZAITOON has established its own comprehensive facility management department, which has one of the best response times in the industry. ZAITOON’s facility management department is employed with experts who ensure regular check-n-balance, strategic planning, and day-to-day operations to make sure that everything is working like a well-oiled machine. ZAITOON ensures the following facility management services for residents of New Lahore City;

Clean Water Supply
At a time when Pakistan’s population is growing at an unprecedented rate, the per capita fresh water availability is on a steep decline. Ensuring continuous supply of clean and fresh water is one of the leading urban issues of Pakistan at this time. In this situation, ensuring clean water supply to the residents of any housing society is a herculean task. Along with providing clean water, the facilities management department of ZAITOON provides water services like door-to-door connection installation, eradication of complaints regarding water supply, check and monitor water quality, minor design change (if required) at site, so on and so forth. In order to ensure this New Lahore City has installed a water filtration plant in the society (situated in New Lahore City Phase II) which provides continuous clean water (fit for drinking) to the residents. In addition to this ZAITOON New Lahore City has also made seven overhead water tanks in phase I, II and Phase III only (each water tank having a storage capacity of 100,000 gallons). These arrangements makes the life of residents free of any tension regarding water supply.

Facility Management

ZAITOON Maintenance Department
All kinds of maintenance services are provided under the umbrella of the ZAITOON Maintenance department. This is one of the unique features that ZAITOON New Lahore City offers as a lot of housing societies do not own this department. The services provided by ZAITOON Maintenance Department include routine inspections of premises and equipment, handling basic repairs, overseeing contractors when professional repairs are necessary, and diagnosing mechanical issues and correcting them. The facility manager or management also takes responsibility to ensure regular maintenance and repairs in the company. ZAITOON facilities management department has its own team of carpenters, plumbing staff, electric staff, and sewerage cleaners etc. which are just one call away for the residents and provide support free of charge.

Facility Management

ZAITOON Security Squad
ZAITOON’s management attaches utmost importance to the provision of fool-proof security for its residents in New Lahore City. The society has its own internal security squad with well-trained staff and purpose specific vehicles. Technology has been aptly put to use to maintain the security of the society. In this regard a total number of 55 surveillance cameras have been installed in the society which every nook and corner of New Lahore City. The IT department of new Lahore City ensures that the technology arrangement of security related matters is working in a tip top position. IT department has ensured that the technology arrangements have zero down time so the residents can feel secure at all times. A fool-proof security arrangement (bolstered by state-of-the-art equipment and trained personnel) is available 24/7. There is a 24/7 operational security control room which ensures security personnel being just a phone call away for all residents.

Facility Management

Customer Care Department; Guidance from buying plots to construct homes
That’s sad but true, almost all developers – particularly in Pakistan – have limited themselves to earn money. To make a profit, most of them follow this principle; purchase a small parcel of land, design attractive entrance, construct beautiful Main Boulevard to attract customers, and start selling plots without a land bank. They do not care or even think about those customers who spend their entire life just to buy a single plot. As a customer, you need to be very careful before investing in the real estate sector. One way to evaluate the transparency of any housing project is to check that either the Customer Care Department does exist or not. In case, the Customer Care Department exists, you will be confident that management is here to guide you from purchasing a plot to construct a home. When it comes to ZAITOON, the management aims to deliver high-quality advice and services to the residents. Customer Care Department of ZAITOON always welcomes your feedback (both positive & negative). Provided feedback helps the department improve its services. So, you don’t need to be worried while investing in ZAITOON – New Lahore City

Facility Management

Underground electrification
This is one of the unique features as compared to other private housing societies in Pakistan; underground electrification ensures that the power outage is limited to the least number of hours and it also makes the living conditions much safer for the residents.

ZAITOON Engineering Department
There is no doubt that proper engineering, planning and designs help to create a conducive and responsive environment in any housing society. Greenery and the colors of nature can inspire anyone. Keeping this in mind, a lot of areas are being allocated for making New Lahore City greener, and appealing. ZAITOON Landscape unit is behind the beauty of New Lahore City. The expertise of landscapers of ZAITOON make it possible that society is equipped with beautiful flowers, lush greenery, a plethora of plants, and a variety of trees. Proper maintenance of these areas is also ensured on a regular basis. Because of beautiful landscaping, New Lahore City has become a place that everyone must visit, not only for investment point of view but also as an entertainment destination.
The presence of the Facility Management Department is one of the unique aspects of ZAITOON to facilitate residents. ZAITOON will continue to serve the residents in the best possible ways.

Facility Management